by Stephanie Buckley | Apr 17, 2025 | General Merchant Processing, Industry Trends, Marketing
In recent weeks, Visa has intensified its enforcement efforts on non-compliant fee programs, affecting thousands of merchants across the U.S. For first-time violations, merchants are issued $1,000 assessments for non-compliant fee programs, so it’s essential...
by Stephanie Buckley | Mar 9, 2022 | Uncategorized
Managing Multiple Team Members The majority of BOLD’s Client Service team members have worked in the restaurant industry. In working in the restaurant we’ve all been taught different skill sets that would apply in the payment processing industry. When working in a...
by Stephanie Buckley | Feb 22, 2022 | Uncategorized
Last week we covered what makes BOLD’s Client Services Team so successful. This week’s topic discusses how BOLD manages and categorizes the Case types that come in and the vast amounts of information we use for troubleshooting. How BOLD Categorizes Incoming Cases and...
by Stephanie Buckley | Feb 15, 2022 | About Bold Payments, Bold Benefits
Managing a successful support team for POS/Merchant Processing can be tricky. BOLD’s growth over the past 10 years is directly related to the amazing talent we have brought on board, and one team, in particular, is the Client Services (CS) Team. Each CS Team member is...
