by Gwyn Johnson | Jul 27, 2026 | General Merchant Processing, Industry Trends, Marketing
If your team is forecasting merchant volume, predicting chargeback risk, or building any kind of model to guide portfolio decisions, there’s one diagnostic that matters more than almost any summary statistic you’ll pull: the residual. It’s simple,...
by Gwyn Johnson | May 4, 2026 | General Merchant Processing, Industry Trends, Marketing
Merchant retention is not only tested when rates change or equipment fails. It is tested in the moments when a merchant feels uncertain. That uncertainty often shows up when Underwriting asks for additional paperwork, Risk requests follow-up documentation, or...
by Gwyn Johnson | Apr 9, 2026 | General Merchant Processing, Industry Trends, Marketing
Most payment systems today are built to move transactions quickly. However, many are not designed to optimize approvals, reduce lifecycle friction, or support long-term flexibility. This gap often shows up in subtle ways, such as failed recurring payments, higher...
by Gwyn Johnson | Mar 19, 2026 | General Merchant Processing, Industry Trends, Marketing
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by Gwyn Johnson | Feb 18, 2026 | General Merchant Processing, Industry Trends, Marketing
If you accept payments or build software that touches payments, security is part of the job. That’s where PCI comes in. The PCI Security Standards Council recently released version 2.0 of the PCI Secure Software Standard, updating how payment software is expected to...
