SUMMARY

The BOLD Marketing Team had a chance to converse with Till Freier, CEO of Combase, and his Marketing Manager, Michael Chalberg, to talk about the heart of their company and how they first connected with BOLD.

THE COMPANY HEARTBEAT

Combase first originated in Germany over 25 years ago, and has planted its roots all over the world; in Canada, Asia, The United States, and other various locations. For the past 10 years, the company has specifically concentrated around POS systems with their line, Korona POS. In the past, they have partnered with others processors, however, when Kelley Ganas, the VP of Business Development at BOLD, reached out, Till was intrigued by advantages that aligned perfectly with their company culture. 

A TO Z COVERAGE

Till Freier |

The issue we came across with other processors, we didn’t know where our merchants were at during their application boarding. I wanted to streamline the process and really be able to tell a merchant from A to Z, “this is what you need, this is what you need to set up for, and we’ll take care of everything for you.” That was the biggest advantage for me that got me really interested in BOLD. It helps our sales flow and the experience we have with a customer. 

Our experience with BOLD has been fantastic. We have gotten all the help we need for transition, especially for a company that’s new to signing people up for processing. Whenever we need additional discounts for sales, more details for products, or touch points for communicating with merchants, BOLD is our go-to. 

EXCELLENCE CAN BE YOURS TOO

Till highlighted that the BOLD Support Team not only addressed any problems at hand and answered questions, but were confident and knowledgeable in their responses. It was personal and effective, rather than a monotonous interaction through a random call center. 

Our Support Team is eager to learn more about how they can address your needs. Give BOLD a call at (877) 900-4511 or fill out the form below.